New Enquiry Advisor - Part Time

Job description

Job responsibilities

We are seeking a dynamic, motivated, passionate Advisor to join our New Enquiry Team the first point of contact for patients, insurers and other referrers. This is a pivotal role which will be focused on:

• Applicants should be available on Saturdays, Mondays and Tuesdays.
• Handling inbound and outbound calls from patients, insurers, and GP practices.
• Ensuring prompt, compassionate, and efficient responses to enquiries, turning leads into bookings.
• Following up on all warm leads to a conclusion with the aim to convert as many opportunities to bookings
• Aiming to achieve agreed KPIs and conversion rates, identifying booking barriers, and ensuring streamlined patient journeys
• Helping to create self-pay quotes
• Building relationships with consultants and their offices

Person Specification

Experience

Desirable

• Proven experience within a sales-focused call centre team, ideally within healthcare or a service-led industry.
• A compassionate and driven individual who is looking to achieve and exceed chosen KPI's
• A self-starter who is proactive, solutions-oriented, and innovative.
• Excellent interpersonal skills and the emotional intelligence to work within a compassionate, patient-first environment.